Saving your reputation?

During a recent project, we installed a solid oak floor for a customer who is big interior contract firm at a commercial office site.

As the execution job was running behind schedule, management at the contracting firm asked us to go ahead with the installation despite all manner of activity happening at site. Naturally we protested. But the clients would not listen.

Time was more important than quality, it seemed. Pressure mounting, we asked to provide us with a written waiver relieving us of the responsibility should anything go wrong with the floor (wood floors should be installed last when all wet work is complete, site has appropriate concrete sub floor moisture content of less than 3% and RH between 35-65% with all workers out!). Once we got the same, the installation was done.Result.. a spoiled floor, a dissatisfied client and loads of wasted time, money and effort!

Pankaj

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